At Extentage, communication is not a courtesy but a responsibility. We believe that every reader, learner, and partner deserves a clear channel of contact. Whether you need clarification on a guide, wish to report an error, propose a partnership, or share your experience with cross-border payments, this page ensures that your voice reaches us directly.
Why Contact Matters
The global landscape of Alipay, WeChat/Weixin Pay, and cross-border transactions changes rapidly. New verification rules, shifting compliance requirements, and evolving user experiences demand timely dialogue. Your message allows us to:
- Update guides with the most current information.
- Provide clarifications suited to your situation.
- Track issues faced by users in real time.
- Strengthen our content for the global community.
How You Can Reach Us
- Email
- For formal communication and detailed inquiries, write to: hello@extentage.com.
- We aim to reply within 24–48 business hours.
- Phone / WhatsApp (U.S. Business Hours)
- Reach us at +1 (929) 243-9358 for urgent queries or quick support.
- Support Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. EST (New York Time).
- Messages sent outside these hours will be answered the next business day.
- Contact Form
- Use the contact form below for general questions.
- Please include your name, email, subject, and message for faster processing.
- For your safety, avoid sharing sensitive data such as account passwords or bank details.
What to Expect After Contacting Us
- Acknowledgment: You will receive confirmation that we have received your inquiry.
- Response Time: Most messages are answered within two business days.
- Clarity: If more time is needed, we will inform you in advance.
- Professionalism: Every inquiry is treated with respect and seriousness.
Guidelines for Effective Communication
To help us respond quickly and accurately:
- Use a clear subject line (e.g., “Unable to link U.S. debit card to WeChat”).
- Provide relevant details, such as screenshots or error codes.
- For partnership proposals, outline your ideas in bullet points.
- Maintain a professional and respectful tone; we will always respond in kind.
Our Commitment
- Accuracy: We investigate reported errors and make corrections promptly.
- Confidentiality: Your personal information is never shared or sold.
- Independence: Our editorial work remains unbiased, even in partnerships.
Disclaimer
Extentage is an educational platform. We are not a bank, broker, or financial adviser. Our responses aim to clarify information, not to provide personalized financial or legal advice. Please consult your payment provider before making critical decisions.Conclusion
By contacting us, you not only receive support but also contribute to the improvement of our global knowledge platform. Together, we can make Alipay, WeChat/Weixin Pay, and cross-border payments simpler, safer, and more accessible for all.
📧 Email: hello@extentage.com
📱 Phone / WhatsApp: +1 (929) 243-9358
Extentage — Simplifying Cross-Border Payments.