Accuracy & accountability
Corrections Policy
How Extentage receives, evaluates and corrects material errors—and how readers can provide evidence that helps keep our China payments guidance dependable.
Reports welcomed
Readers and subject specialists can flag specific, supportable concerns.
Evidence assessed
We examine the claim, source, context and timing before deciding.
Material changes
Significant corrections are handled transparently and proportionately.
Privacy respected
Reports should exclude passwords, financial credentials and sensitive IDs.
01 · Commitment
Accuracy includes correcting the record
Extentage aims to publish clear, evidence-led guidance. Payment platforms, regulations, fees and interfaces change, and even careful research can contain an error or become outdated. We welcome specific reports that help us distinguish a factual mistake from a later product change or an account-specific outcome.
02 · Useful reports
What to include when reporting an issue
A precise report is easier to verify and less likely to confuse two different providers, regions or account conditions.
Exact page
Provide the page URL and, if possible, the heading or passage concerned.
Specific claim
Explain what appears incorrect, incomplete, ambiguous or out of date.
Supporting evidence
Link to current official material or describe reproducible evidence we can examine.
Relevant context
Include date, country, account type or provider where those details affect the issue.
03 · Review workflow
What happens after a report
Record and scope the concern
We identify the exact statement, its importance to readers and the evidence needed to assess it.
Check the original basis
We review the sources, dates and assumptions that supported the published wording.
Compare current authoritative evidence
We look for newer rules, provider documentation, qualifying conditions or conflicting implementation.
Decide the appropriate change
The response may be a factual correction, clarification, update, added qualification or no change when evidence does not support one.
Publish and recheck
Changed wording is reviewed in context so the correction does not introduce a new ambiguity or contradiction.
Review time depends on complexity, source availability and the potential impact of the claim. We do not promise an outcome before examining the evidence.
04 · Proportionate response
Not every change has the same significance
Presentation correction
Spelling, formatting, grammar or a broken link that does not change the meaning of the guidance.
Meaning made clearer
Wording is refined or a qualification is added where the original statement could reasonably mislead.
Information changed later
The original was supportable when published, but a provider, rule, fee or workflow subsequently changed.
Substantive error repaired
A significant factual claim, comparison, instruction or conclusion is shown to have been wrong or materially incomplete.
05 · Transparency
When a correction note may be appropriate
Routine copy edits do not normally require a public notice. For a substantive correction, Extentage may add or update a visible note explaining what changed and why, particularly when the earlier wording could have affected an important reader decision.
Correction notes should be useful, not theatrical
A useful note identifies the affected point and the nature of the change without exposing private correspondence or overstating a minor edit. Updated dates should reflect meaningful review, not cosmetic activity.
06 · Boundaries
What may not require a correction
- A difference of opinion that does not identify a factual error
- An account-specific support outcome that does not establish a general rule
- A later platform change when the article accurately described the earlier state
- A request to remove accurate, relevant criticism without contrary evidence
- Promotional material submitted as proof of an independent factual claim
- Questions that require personalized legal, financial, tax or compliance advice
These reports may still reveal a need for clarification or an update, so they are considered in context rather than dismissed automatically.
07 · Safe evidence
Protect sensitive information
Never send passwords, one-time codes, full payment-card numbers, private keys, unredacted identity documents, bank credentials or unnecessary personal data. Screenshots should be cropped or redacted before submission.
If evidence contains information about another person or business, confirm that you have authority to share it. We may be unable to use material that cannot be reviewed safely or lawfully.
08 · Contact
Submit a correction report
Use the contact page and include “Correction request” in your subject. Send the page URL, the exact concern, supporting evidence and any relevant date or account context.
Help us examine a published claim
Specific, well-sourced reports receive the clearest review.